Resolving Etsy Return Policy Error
Setting return policies on your listings clearly displays important information to your buyers. If you’re a seller outside of the EU, you must set a return policy whenever you edit or create a new listing for a physical item, even if it is to let buyers know you do not accept returns or exchanges on that listing. - from Etsy.
If you receive a "Return Policy" error after saving your Etsy products to Sellbery, you need to follow these steps to resolve it.
Go to Etsy.com and follow the proven guidance from its help center to create Return Policy.
How do I Set Return Policies on My Listings
In the Sellbery dashboard, go to Etsy Products > Product and update your Return Policy in the Return Policy area.
Please refresh the product page if you are still waiting to see the policy from step 1 in the drop-down menu.
In the Return Policy area, select the Return Policy from the drop-down menu.
Save and upload your products to Etsy.
How to Help a Buyer With a Return
Refunds, Returns, and Exchanges for Sellers
Return Policy Error
If you receive a "Return Policy" error after saving your Etsy products to Sellbery, you need to follow these steps to resolve it.
Step 1. Add Return Policy at Etsy.com
Go to Etsy.com and follow the proven guidance from its help center to create Return Policy.
How do I Set Return Policies on My Listings
Step 2. Update Return Policies in Sellbery
In the Sellbery dashboard, go to Etsy Products > Product and update your Return Policy in the Return Policy area.
Please refresh the product page if you are still waiting to see the policy from step 1 in the drop-down menu.
Step 3. Save and upload your products to Etsy
In the Return Policy area, select the Return Policy from the drop-down menu.
Save and upload your products to Etsy.
Related Articles from Etsy
How to Help a Buyer With a Return
Refunds, Returns, and Exchanges for Sellers
Updated on: 09/02/2025
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