Resolving Etsy Return Policy Error
Setting return policies on your listings clearly displays important information to your buyers. If you’re a seller outside of the EU, you must set a return policy whenever you edit or create a new listing for a physical item, even if it is to let buyers know you do not accept returns or exchanges on that listing. - from Etsy.
If you receive a "Return Policy" error after saving your Etsy products to Sellbery, you need to follow these steps to resolve it.
![](https://storage.crisp.chat/users/helpdesk/website/c640faaa92aec000/etsy-return-1_r2y4r3.png)
Go to Etsy.com and follow the proven guidance from its help center to create Return Policy.
How do I Set Return Policies on My Listings
In the Sellbery dashboard, go to Etsy Products > Product and update your Return Policy in the Return Policy area.
Please refresh the product page if you are still waiting to see the policy from step 1 in the drop-down menu.
![](https://storage.crisp.chat/users/helpdesk/website/c640faaa92aec000/etsy-return-2_1fch2u3.png)
In the Return Policy area, select the Return Policy from the drop-down menu.
Save and upload your products to Etsy.
How to Help a Buyer With a Return
Refunds, Returns, and Exchanges for Sellers
Return Policy Error
If you receive a "Return Policy" error after saving your Etsy products to Sellbery, you need to follow these steps to resolve it.
![](https://storage.crisp.chat/users/helpdesk/website/c640faaa92aec000/etsy-return-1_r2y4r3.png)
Step 1. Add Return Policy at Etsy.com
Go to Etsy.com and follow the proven guidance from its help center to create Return Policy.
How do I Set Return Policies on My Listings
Step 2. Update Return Policies in Sellbery
In the Sellbery dashboard, go to Etsy Products > Product and update your Return Policy in the Return Policy area.
Please refresh the product page if you are still waiting to see the policy from step 1 in the drop-down menu.
![](https://storage.crisp.chat/users/helpdesk/website/c640faaa92aec000/etsy-return-2_1fch2u3.png)
Step 3. Save and upload your products to Etsy
In the Return Policy area, select the Return Policy from the drop-down menu.
Save and upload your products to Etsy.
Related Articles from Etsy
How to Help a Buyer With a Return
Refunds, Returns, and Exchanges for Sellers
Updated on: 19/02/2023
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