Setting return policies on your listings clearly displays important information to your buyers. If you’re a seller outside of the EU, you must set a return policy whenever you edit or create a new listing for a physical item, even if it is to let buyers know you do not accept returns or exchanges on that listing. - from Etsy.

Return Policy Error

If you receive a "Return Policy" error after saving your Etsy products to Sellbery, you need to follow these steps to resolve it.

Step 1. Add Return Policy at Etsy.com

Go to Etsy.com and follow the proven guidance from its help center to create Return Policy.

Step 2. Update Return Policies in Sellbery

In the Sellbery dashboard, go to Etsy Products > Product and update your Return Policy in the Return Policy area.

Step 3. Save and upload your products to Etsy

1. In the Return Policy area, select the Return Policy from the drop-down menu.
2. Save and upload your products to Etsy.

Related Articles from Etsy

• How to Help a Buyer With a Return
• Refunds, Returns, and Exchanges for Sellers

Updated on: 09/02/2025